Shipping
At Acacia & Co, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.
1. General Shipping Information
We currently ship throughout Australia.
Estimated Delivery Time:
- Australia: 6–12 business days after processing.
Shipping Options
- Free Standard Shipping on all orders
Tracking Information
Tracking numbers are provided within 1–3 business days after your order is processed. You will receive your tracking details by email.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is processed:
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 4–9 business days (Monday to Friday)
- Total Delivery Time: 6–12 business days
- Order Cutoff Time: 6:00 PM AEST
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on Australia-specific regulations or carrier restrictions.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: info@acacianco.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 09/09/2026)
Business Information
Store Name: Acacia & Co
Company Name: Acacia & Co LLC
Company Address: 3862 16th Ave N, St Petersburg, FL 33713, US
AU Warehouse: 24 Jersey Dr, Epping VIC 3076, Australia
Phone: +61 485 085 413
Email: info@acacianco.com
Customer Service Hours:
Monday to Friday | 9:00 AM – 6:00 PM (AEST/AEDT)
Weekends | 11:00 AM – 4:00 PM (AEST/AEDT)
We aim to respond to all enquiries within 24 hours.